For those who think that customer service
is simply just for businesses with huge amounts of customers and clients, these
people should think again. Truth is, customer service can be applied just about
anywhere. And that is true in the case of Canada’s Immigration Branch. This
branch of the Canadian government has recently thought of using customer
service to further the work that they do in providing service to all potential
and current immigrants to the country.
This definitely is a new thing when it comes
to immigration. Check out all the other countries in the world and there seems
to be nothing like this. If indeed this pushes through, Canada would be a
pioneer when it comes to such as there seems to be no other countries that have
such a service as part of what they do. This definitely seems like a big thing
and something that would help a lot of individuals who may be transacting with
the Immigration Department of Canada.
Is
this the dawn of a new era?
Experts who have looked into such new plans
and changes for the Canadian Immigration Branch are in approval of such if
these plans become reality. It is going to help out appease a lot of
individuals who may be transacting with the branch. Plus, it would mean that it
is not just about enforcing their policies and regulations but the branch is
also quite keen on making sure that clients are serviced properly. Any
questions and help will be dealt with accordingly and that would allow
individuals to be more informed and make the process faster for them.
This will definitely be a new era for
service when it comes to a government branch. Most governments anywhere in the
world do not really care just how they deal with the individuals transacting
with them as they are the law. However, to create a new environment such as
this one would definitely change things and this could bring about a new change
not only to Canada but to the whole world as well. Canada would be setting the
standard once again.
Working
on the plans
How the government deals with immigrants is
very essential as it is a situation where both parties need each other. Canada
needs immigrants and immigrants need Canada. Therefore, it is definitely a must
they both help out each other well.
The plans for this include making sure that
when individuals call the customer service number for any assistance, they
would first have to go through a reminder that they should not be abusive
verbally to any person that they speak with no matter how upset or how
disgruntled they may be. This is quite true as these agents are simply there to
help and they do not make the rules.
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